Returns Exchanges for ONLINE ONLY items
All items under the collection “ONLINE ONLY” items are processed through a drop ship company. It is VERY IMPORTANT that if there are ANY issues with your “ONLINE ONLY” item(s) ,that the customer starts the return process immediately. The customer has a 7 day window to RETURN items.
Returns are accepted on unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. Return Requests must be initiated within 7 days (return window based on the EXACT time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. If it is a split package order, it will start form the time of the final package delivery date and time. All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non refundable Refunds are processed as STORE CREDIT ONLY Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. Shipping and handling charges are NON REFUNDABLE and RETURN shipping is the customer’s responsibility.
Please allow Bourbon and Gypsy 5-7 Business days from the day we receive the returned package to process. Bourbon and Gypsy Boutique will email you after a return has been processed to confirm what has been done.